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Sep 20

3 Common Mistakes When Hiring a Virtual Assistant

So you've heard about companies like Google, Amazon, and Facebook utilizing virtual assistants in their workforce, and you're enticed by the idea of virtual assistant hiring - having remote employees, meaning no more office rent, supply allocation, or transportation allowance to worry about.

Costs like these easily stack up, and it's especially true for new and small businesses where every dollar of revenue counts. As for the bigger and even the most prominent companies, they didn't get to where they are now by neglecting even the smallest percentage of income. Instead, strategically reallocate that budget for another purpose that would be more beneficial for your company's growth.

That said, unless you're willing to waste hundreds of dollars and weeks' time, it's important to have a purpose, plan, and criteria before hiring a virtual assistant to make sure you're getting your money's worth. Although seemingly basic, the absence of any of the three is the reason why a lot of entrepreneurs fail to employ effective virtual assistants for their business. Avoid common hiring mistakes that can lead to frustration and inefficiency in your team.

When it comes to remote team recruitment, a clear strategy is crucial. The allure of cost-saving should never eclipse the importance of aligning skills, expectations, and communication. Make your virtual assistant hiring process a strategic move that contributes to your company's success.

Hiring a VA with no real purpose or goal

The most expensive hiring mistake is going to be a virtual assistant hiring a virtual assistant with no real plan on how to utilize them. For a virtual assistant to become effective, they need to actually assist you in something - they need something to do, something significant for you and your business.

Virtual assistant hiring is never a mistake, even if you did it just to get on the trend of utilizing remote employees for your business. Just make sure that you have a plan for them, and make sure you stick to it, or adjust as you see fit.

With that said, having a specific task for your virtual assistant will make remote team recruitment easier as well. While it's true that all-in-one virtual assistants exist, their rates are naturally higher given their set of skills and that price cap isn't something everyone can afford, especially for the newer businesses.

No clear strategy for workflow systems and processes.

When it comes to virtual assistant hiring, proper preparation is key. Before making a selection, conduct thorough research to identify the ideal platform for effective communication with your remote team member. While mainstream platforms suffice, you might discover more focused alternatives that minimize distractions and foster a goal-oriented remote work environment. Additionally, establish a well-defined Standard Operating Procedure (SOP) that your virtual assistant can readily follow. To cater to diverse learning styles, consider creating SOPs in both written and video formats, allowing your VA to opt for what suits them best.

Your aim in enlisting a virtual assistant is to streamline operations and alleviate the burden of information overload and essential but time-consuming tasks. While having a structured system is advantageous, it's paramount to gain a deep understanding of your business's operations before constructing one. This insight is foundational for effectively guiding a virtual assistant and harnessing their capabilities to the fullest. Avoid the common hiring mistakes by crafting a system that truly enhances your business's efficiency and productivity.

Wrong criteria for hiring (skill>communication)

This one is regrettably the most frustrating error business owners make - virtual assistant hiring an applicant simply for their set of skills and portfolio. After seeing an impressive and stacked portfolio, setting a high expectation is understandable but in reality, that only means that the applicant is incredibly skillful. How you bring out that skill from your employee will depend on a variety of other factors, such as character and communication.

In terms of priority, your hiring mistakes criteria is advised to be 1.) communication, 2.) character, and 3.) skill. Skill, while very important, can be learned or polished over time which is why it's placed last. In fact, it is not uncommon for companies to have their employees undergo further training and seminars so they could improve their skills because an employee's growth essentially reflects the company's.

That said, communication is the top-most priority because things just don't go smoothly without it, and frankly, character and skill won't matter very much without it. Before remote team recruitment, it is important to have an established medium for communication, both for personal messages and team channels. Slack is a software solution that addresses communication concerns because, like Messenger, it is readily available and instantly notifies received messages. But unlike it, Slack lets you create multiple channels for different teams or term projects - allowing each channel to be focused on a singular aspect of the business.

Making sure that your virtual assistant fulfills his or her duties, and being respectful and kind all fall under character. For some companies, this may not matter much but a virtual assistant needs to satisfy most, if not all, of the checklists to become an effective employee. The reason for this is the fact that he or she is a remote employee - which means that challenges involving character are much harder to address compared to having an in-house employee. On top of that, your virtual assistant is essentially an extension of your company so it's best if your remote employee's character is aligned with your company's vision and objectives, especially in positions that revolve around marketing.

Virtual assistants have an incredible potential for scalability, but it's also extremely easy to commit hiring mistakes that make working with them challenging. When working with a virtual assistant, make sure to have a purpose, plan, and the correct criteria so you can save yourself from making expensive virtual assistant hiring mistakes. After all, offshore virtual assistants are meant to save businesses a lot of money.

Looking to hire a virtual assistant for your business? Connect with us now!

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