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You Have Questions, We Have Answers

If you have any questions, rest assured that we are here to give you the answers you want! Our team is dedicated to helping you find the information you need.

Pricing
How does pricing work?
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Our Cost-Plus Billing Model ensures transparent and cost-efficient staffing solutions tailored to your business needs. This straightforward model breaks down costs into Direct Costs (e.g., salaries, benefits) and a fixed markup for operational overhead. With detailed invoices, predictable costs, and flexibility to scale, the model fosters aligned interests and confidence in your investment. Our commitment is to deliver quality service without hidden fees, supporting your growth and operational goals.

How often am I billed?
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We bill our clients weekly for the hours worked from the previous week which includes the contracted bill rate and any costs that are available for billback (e.g. healthcare costs, bonuses, equipment purchases, etc.).

Do you charge anything to get started?
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We don’t charge anything to get started (sweet, right?).

Can I hire for a long-term position?
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Yes! You can find freelancers for short-term projects or hire full-time employees through our platform.

Do you offer part-time hires?
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Yes, the minimum hours per week we allow is 10.

What is the refund policy?
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Since we are billing hours already worked, there are no refunds.

Hiring Process
How do I know I’m getting the right candidate?
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All our professionals are pre-vetted, and you can review their ratings and past work before hiring.

What if I’m not satisfied with a freelancer’s work?
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Our payment protection ensures you only pay for work you approve.

How much does it cost to hire?
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We offer flexible pricing based on project scope and duration. Get started for free!

Can I hire for a long-term position?
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Yes! You can find freelancers for short-term projects or hire full-time employees through our platform.

How quickly can I find a candidate?
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Most businesses receive qualified candidate matches within average of 10 business days.

Do you offer customer support?
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Of course! We provide 24/7 customer support to assist you with any questions or technical issues you may have.

How can I manage my billing?
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We have a dedicated accounting team that will assist with invoices, payment details, payments on file, and more. You will also receive access to a customer portal via Stripe to manage your invoices and cards on file.

What payment types are accepted?
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Through our payment processor, Stripe, we accept all major credit cards. You may also pay with ACH.

What’s the replacement guarantee?
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If you have an issue of any kind with your hire and need a replacement, we offer free lifetime replacement guarantees. Please note that this replacement must be the same position as previously placed (i.e. you must replace an administrative assistant with an administrative assistant).

Ready to hire top-tier talent and scale faster?

Boost sales, maximize conversions, and unlock the most effective growth channels with SINQ.

Let’s get started
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Leverage world class global talent to help you save time, cut costs, and focus on what matters most: growing your business.

Contact Us
Nashville, Tennessee
+1 (615) 239-5298
support@sinq.co
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